The retail industry is in a state of flux as consumers increasingly gravitate toward e-commerce. While brick-and-mortar stores continue to drive the majority of sales revenue, many retailers are adopting an omni-channel approach that provides customers with a seamless shopping … Continue reading →
Being able to tell misconduct apart from poor performance isn’t necessarily rocket science. But the differences often confuse managers, and that can cause missteps when they’re addressed. Managers might put someone who is late a lot on a performance improvement … Continue reading →
A few years ago, I noticed around half a dozen courageous companies beginning experiments to remove ratings from their performance management systems. Companies such as Juniper and Adobe stopped giving people a one-to-five rating or evaluating employees on a “performance … Continue reading →
That’s right. Mostly HR people read this, but I’m still doing a post on how to make sure your responses in interviews as a candidate don’t suck. After all, HR people interview too. At least that’s what I’ve heard. If … Continue reading →
Your emotions matter in negotiations. They fuel your behaviors, energize you, and allow you to strengthen—or distance and damage—relationships with the people you’re negotiating with. But too often, people refuse to acknowledge their full range of feelings because they’re afraid … Continue reading →
