The two biggest challenges for companies during the COVID-19 pandemic are maintaining employee morale and shifting to a remote-work culture, according to a pulse survey conducted by Reward Gateway.

The research, conducted as part of a recent webinar series, gathered responses from 725 HR leaders representing a number of industries across the UK, U.S. and Australia.

Moreover, the results are supported by usage data from Reward Gateway’s own platform, which shows an increase in communication and recognition activity since the pandemic began.

Year-over-year increases for the months of March and April from across Reward Gateway’s 1,800 clients and five million users show:

• A 96% increase in internal communication blog post frequency
• A 560% increase in internal communication blog post views
• A 94% increase in peer-to-peer employee recognition eCards sent
• A 109% increase in monetary recognition awards given to employees

Phil Burgess, Chief People & Operations Officer of C Space, a Reward Gateway client, said they are “truly grateful for the role the Reward Gateway platform is playing in helping us navigate this crisis”.

“It’s become a central hub for communications. The Values Nominations are being highlighted at staff meetings, and 90% of our people logged in last week. When we look back, this may be seen as a key moment in shaping our culture and driving behavioural change.”

Reward Gateway’s Chief Operating Officer Rob Boland, added that their clients are focused on helping employees feel informed, connected and supported, especially as many shift to remote work styles or manage frontline workers.

“Giving employees timely and accurate information and showing them that they are valued and appreciated can help ease the feelings of isolation and anxiety and ensure employees remain engaged and productive.”

By: John Hilton

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