Maybe companies should hire a CFO of Talent … After having conducted 5,000 interviews, tracked the performance of hundreds of new hires, and trained 15-20,000 recruiters and hiring managers in the last 30 years, I can safely conclude that these … Continue reading →
How to Empower Customers This is my second in a three-part series addressing the how-to of my empowerment strategy. In this post, I will look more closely at the concept of empowering customers. First, why empower customers? That is an … Continue reading →
How to Empower Staff I consider the concept of empowerment to be one of the cornerstones of my success. I am often asked by others how to generate and manage empowerment on a day-to-day basis. The request for concrete information … Continue reading →
It’s tough to get employees engaged but, when you do, it’s worth its weight in gold… let me tell you a story about how I achieved this to great effect… A number of years ago, back in my corporate career, … Continue reading →
Be a team player but focus on your job. Take risks but don´t fail. Think out of the box but follow procedure. Tell me the truth but don´t bring me problems. Value employees but fire average performers Help customers but … Continue reading →
