5 Cool Things You Can Do With Customer Feedback

Time was when getting feedback from a customer was a process so complex, it was akin to getting blood out of a stone. Thankfully, we don’t live in those times. Today, not only is feedback nothing more than an email away, but customers actively come to you with suggestions and ideas. In fact, theylove sharing their insights with you because they understand… Continue reading

7 Hobbies Science Says Will Make You Smarter

For a long time, it was believed that people are born with a given level of intelligence and the best we could do in life was to live up to our potential. Scientists have now proven that we can actually increase our potential and enjoy ourselves in the process. We now know that by learning new skills the brain creates new neural pathways that make… Continue reading

11 Things Smart People Don’t Say

There are some things you simply never want to say at work. These phrases carry special power: they have an uncanny ability to make you look bad even when the words are true. Worst of all, there’s no taking them back once they slip out. I’m not talking about shocking slips of the tongue, off-color jokes, or politically incorrect faux… Continue reading

The Key to Giving and Receiving Negative Feedback

The predictor of misery is not in the message itself; it is in how safe people feel hearing the message. If people feel psychologically safe, they crave truth. If they feel unsafe, even the tiniest hint of disapproval can be crushing. When I discovered Rich had cocooned himself in his office, I knocked on his door. His feedback report was… Continue reading

Dont Make These Common Writing Mistakes

People judge you by your writing, so getting a word wrong can make you look bad. Be sure to avoid these common writing errors in your next email: Affect/Effect: Affect is a verb; effect is a noun. It affected him. The effect was startling. All Right/Alright: Although alright is gaining ground, the correct choice is still all right. A lot: A lot is… Continue reading