The Hidden Side of Meetings

Managers at every level almost universally complain that many of their meetings are a waste of time. It’s an old story, repeated over and over: “We didn’t have an agenda.” “We didn’t manage the time well.” “We didn’t have the right people to actually make any decisions.” It’s a long list of dysfunctional behaviors that are familiar to just about anyone who… Continue reading

What to Do When an Employee Cries at Work

There are lots of reasons someone might be upset at work, from the personal (divorce, illness, kid troubles) to the professional (a failed project, bad review, or nasty colleague). Given how much time we spend in the office, it seems inevitable that people will occasionally get emotional. But how should you handle tears as a manager? What should you do… Continue reading