Non Verbal Communication Modes

What is non-verbal communication? Definition “nonverbal communication involves those nonverbal stimuli in a communication setting that are generated by both the source [speaker] and his or her use of the environment and that have potential message value for the source or receiver [listener]. Basically it is sending and receiving messages in a variety of ways without the use of verbal… Continue reading

10 Business Clichés That Prove You’re Lazy

Recognize any of the platitudes on this list? Here’s why you should stop using them–now. Whipping out a platitude isn’t just annoying. Using some platitudes also shows you’re lazy–and not just in words but in actions: “Work smarter, not harder.” What happens when you say that to me? One: You imply I’m stupid. Two: You imply whatever I’m doing should… Continue reading

Good Leaders Don’t Use Bad Words

During a painfully dull futures workshop Down Under, a simple word change helped transform a stagnant discussion. The facilitator, with a world-class flair for bafflegab and platitude, had asked the group to envision products customers might desire a decade hence. The conversation regurgitated cliché after customer-centric product cliché until the moment the team rejected and replaced the facilitator’s language. Instead… Continue reading

What to Do When an Employee Cries at Work

There are lots of reasons someone might be upset at work, from the personal (divorce, illness, kid troubles) to the professional (a failed project, bad review, or nasty colleague). Given how much time we spend in the office, it seems inevitable that people will occasionally get emotional. But how should you handle tears as a manager? What should you do… Continue reading

12 Most Deadly Sins of Public Speaking

Speaking in front of an audience can be a major source of stress. However most speakers can still give a great presentation if they stay away from these bad habits. Here are twelve behaviors to avoid when you’re on the platform. 1. Little to no preparation Even professional speakers practice relentlessly. Their skill is in relaying their message as if… Continue reading