I’m a leader, not a manager!

  One of Kent’s friends — we’ll call him Roy — is a master craftsman who owns a small business that makes custom wood furniture. After making some cutbacks in 2009, his little company still employs three fine woodworkers, an office supervisor/customer service rep, and an apprentice. What makes Roy unusual is that when he founded his firm a dozen… Continue reading

It’s not just about the money

Retaining your best workers during an economic downturn can make the difference between success and failure for any company. When pay is squeezed and standards of living seem threatened, people naturally focus more on salary and benefits and less on job satisfaction. In a recent survey by the Institute of Administrative Management, more than half (54%) of 2,000 UK workers… Continue reading

Become More Data-Driven by Breaking These Bad Habits

Becoming data-driven is a big, profitable deal, as recent academic work shows. I am delighted to see that more and more companies are looking to become more “data driven,” and that the term is penetrating the lexicon ever more deeply. But not every manager is jumping on board with data. Many are threatened by data and work, perhaps subconsciously, to… Continue reading

What your CEO is thinking and may not be telling you

  According to a recent CareerBuilder.co.uk survey of 194 UK business leaders, 30% of the C-suite reported their biggest irritation with their HR department is a lack of knowledge about customers. One-in-five (21%) said their HR department is not tuned in enough to the competitive front. While business acumen has long been part of the HR job description, the financial… Continue reading

Reasons people IGNORE your request

Here are a few of them. Please modify the list by adding/deleting but remember to address the concerns in the “final list” before you make that request. #10 They are NOT ignoring. Just busy to respond back that they will work on the request #9 They are busy. #8 You made an unreasonable request #7 Your request was unclear #6… Continue reading